Customer notice / "Product Not Found"
We have been recently informed of what appears to be serious problems with our merchant provider.
In short, while our customers have successfully placed orders and received their products without issue, our merchant partner has withheld paying us(and, based on what we read on internet forums) and many or all of their other clients for several months.
For customers who bought from us via them, you received your order and from your standpoint there are no issues. You're fine.
However, as obviously we need to get paid to do business, we have taken the rather drastic step of turning off all orders via our website. This mostly affects PC software. It does NOT affect iOS, Mac, or Android apps -- all those run as normal. This also does not affect already purchased products.
If you can, we ask you to please buy the equivalent app or service from us via the iOS, Mac, and/or Android/Google Play app stores. There is no problem there whatsoever for us or you.
Windows PC app orders are totally on hold. You will now get a 'product not found' message if you try to order.
We will try to find another merchant provider as soon as we can to try to begin taking orders via our website. However, this is not an easy or fast process so it may take quite some time.
We are shocked by this, as our merchant provider provided us and related parties with reliable services for over 20 years. They were considered a gold standard in the industry. In fact, they just had a roll-out of impressive back-end systems that we as merchants use. So, we don't know what's going on there.
We will keep you informed as we can. We will also set the prices of our products unbuyably high for the time being to prevent people from buying in case we missed some ways for users to get to the sales pages.
This is not in any way terminal for us despite this very significant likely total loss. But it will take us some time to make the necessary adjustments.
