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Important Message

April 26, 2015 - GroundSchool iOS issues - We recently updated our GroundSchool series of test prep apps for iPhone and iPad. The updates, which are intended to update the content and make some usability improvements, are now available via iTunes. Unfortunately, while these updated apps work fine for the vast majority of users and have passed both our internal testing and the very stringent testing that Apple does of any new release (including on dozens of simulated and actual devices), it seems that about 5% or so of users are experiencing significant crash or "blank data" related issues with this new version. We sincerely apologize to those experiencing problems. We are doing everything that we can, using our full team, to address the issues and get a further updated version as soon as possible.

Again, words cannot express how sorry we are for this situation and we hope we can ask for your patience and understanding We thought we did everything right including putting the app through thorough internal testing.   We thank you greatly for your understanding and patience and assure you that the whole team is working through the night to try to fix this and to get an updated version to apple for expedited review as soon as possible.  Thank you again for your patience and understanding, and again, our sincere apologies for the inconvenience.

Update: New version soon - we believe that we have fixed all outstanding issues. We're in the process now of testing these, compiling the updates, and sending them to the iTunes Appstore. We will ask Apple for an 'expedited' review of these to get the updated versions to you ASAP. We hope this won't be more than a couple of days but it depends on apple's review schedule.
Further Update: Fixed versions now uploaded to AppStore -just waiting for Apple to OK them - We have now fully fixed and tested the affected apps and have uploaded them to AppStore. They will be available as soon as apple approves them. We have asked them for an expedited review. Thank you again for your patience and understanding! Once Apple approves them, they will be availble via "app store" icon on your iPhone/iPad (an indication will pop up there telling you an update is available).
More Good News - The good folks at Apple are acting on our expedited review requests and our most critical titles are now listed as "in review." With some luck, this may mean that they will be available imminently (hopefully within a few hours or at least sometime today). Fingers Crossed! Update: most of the key fixed apps are now approved by apple and are now or will very soon be available for download.
Some bad news, some good news - and us asking you for your understanding once again It seems that the fix we uploaded before worked for most, but not all people. Specifically, it did not work for those of you who have newer, 64-bit devices such as the latest iPads. We have now fixed this and are uploading a fix to appstore AGAIN.

Let's give you a little sense of why this bug has persisted: it seems that there is a bug in Apple's development tools, Apple's test suite available to developers, AND in the test suite that Apple itself uses to check apps for AppStore (it's probably a common bit of Apple's code common to all three). We have worked intensively with Apple and they have agreed that it is a major oversight in their tools and testing regime. While we have a number of physical testing devices here, all of them are 32-bit, hence we didn't see this on our tests. Apple is rushing to fix things on their end; meanwhile, we are also uploading yet another new version that goes around the issue entirely. Again, our most sincere and heartfelt apologies and we ask if you continue to be affected if you could just hang on just a bit longer. If you are affected, and have a PC or Mac, please contact us and tell us exactly which title you have and we can offer you a complimentary copy of the equivalent PC or Mac title to tide you over in the meanwhile.




Dauntless Helpdesk
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May I install on more than one computer or device?
Category: General


Question / Issue:
May I install a given on more than one computer or device even if I only purchased one license?

Solution:
The answer is both yes and no.

If you purchase, for example, our GroundSchool Windows PC software, you CAN INDEED use it on as many Windows PCs as you'd like (within reason), as long as it's for your own PERSONAL use. This means, for example, that you can install it on your desktop PC, laptop, and work PC (if your work allows you to install software).

However, neither Macs nor Android devices nor iPhones nor iPads are Windows PCs.

If you'd like to use GroundSchool on a DIFFERENT PLATFORM (such as Mac, iPhone/iPad, or Android), then you'd have to purchase each separately.

This is not our policy nor our choice. We'd love to be able to offer combos of multiple platforms and it would make a lot of sense for us to offer such combos. However, Apple, Google, and Amazon set out rules strictly prevent us from doing so. We cannot make our products available through their App Stores and App Markets if we do not follow their rules. All app makers are similarly limited by such rules.

Notes:

  • If you purchase our iOS apps for your iPhone/iPad, you can use this on all of your iPhones/iPads connected to the same Apple account as per apple rules.
  • However, iOS and Mac purchases are 100% separate. Again, Apple's policy which we have no way around.
  • Similar things apply in the Android world with regards to Google's policies.
  • However, please understand that Amazon App Store and Google App Store purchases are also separate. You cannot transfer a license from a device that uses the Google app ecosystem to one that uses the Amazon app ecosystem even though both are 'Android.' Again, his is Amazon and Google policy. This mostly affects those who have a Kindle Fire device from Amazon only. Most Android users get apps via the Google Play store. The Amazon App Market is far smaller and less popular.
What about 'transferring' a license from one platform to another?. Unfortunately, this is also not possible due to the same Apple, Google, etc policies. This means, unfortunately, that you cannot transfer an existing license to a PC version of one of our titles to a Mac or an iPhone.

Our Safelog Pilot Logbook System is an Exception - Our Safelog eLogbook system is an exception. When you purchase Safelog, you can use it on any and all platforms for which it is available with your one subscription. The reason Safelog is different is that its sales go through through a 'subscription' mechanisms and Google and Apple allow us to offer multi-platform support in such cases.







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