Dauntless Affiliate and Reseller Program
Terms and Conditions Version 1.0
This document is divided into two sections - "A" sections for affiliates and "R" sections for resellers. The fundamental difference between affilaites and resellers is that:
- affiliates direct customers to our website and typically earn a percentage of each sale made thanks to their referral via our website
- resellers purchase our products at wholesale prices from us and then sell them on at their shops or other locations
The advantage of being an "affiliate" include that you don't have to carry any stock or have any initial investment whatsoever. The advantages of being a reseller include that the profit per sale is typically higher for resellers than it is for affiliates. Please read the section(s) that apply to you.
Anybody signed up to the Dauntless Affiliate / Reseller / Partner program is automatically eligible to be a an affiliate, reselelr, or both at the same time. It's also possible to start as an affiliate and then move on to being a pure reseller to achieve higher profits and control. Or, it's possible to do a bit of both - for example, an airplane flight school might choose to be a reseller of our FAA Written Test prep materials for, for example, Private Pilot (and therfore keep a stock of CD/DVD products onhand for selling directly to students), but also act as an affiliate for products that the particular flight school is less likely to normally have customers for - such as our Hot Air Balloon practical test preparation. It's a flexible system that you can tailor to your specific needs and to "ease into gradually" if that works for you.
Affiliate-Preface: Here's how the program works (Terms and Conditions)
Section A1: These terms and rules will likely change as time goes on
Section A2: Joining and Leaving the Program
Section A3: The affiliate interface
Section A4: Earning Commissions
Section A5: Some things upon which commissions are not paid
Section A6: Inappropriate Promotion
Section A7: Fraud, Chargebacks, and Software Piracy
Section A8: Getting Paid
Section A9: Arbitration and Conflict Resolution
Section A10: Contact us via our online helpdesk
Reseller-Preface: Here's how the program works (Terms and Conditions)
Section R1: These terms and rules will likely change as time goes on
Section R2: Purchasing products from us
Welcome to the Dauntless Software / Dauntless Aviation Affiliate (Customer Referrals) Program!
The basic goal of this program is to reward those who partner with us to sell our software and other products.
We look forward to establishing honest and mutually beneficial relationships with flight instructors, FBOs, flight schools, flying clubs website owners, and similar organizations that are committed to positive promotion of aviation.
The affiliate program is a win-win-win situation:
- Affiliates win because they get paid and they get the thanks and appreciation of customers for directing them to our products.
- Dauntless wins because as our user community expands.
- Customers win because this program introduces quality products for their consideration. In our experience, most people who try our stuff love it.
This affiliate program is designed to be fair for you, fair for us, and fair for the customers who will be ultimately using our products.
As you can see, and as we hope you can appreciate, the terms outlined here are written in plain English - not legalese.
We ask that you read this document carefully before signing up even though this is a bit long.
This document is written as a series of Sections, which are numbered for easy reference.
In the following, you are "the Affiliate" and we are "Dauntless".
While this document may seem a bit dry, we do encourage you to read the terms and conditions in their entirety so that you can make an informed decision about joining or continuing in our affiliate program.
The rules were designed to facilitate a fair and transparent affiliate program for honest and upstanding affiliates and to marginalize if not eliminate incentives and unfair loopholes for those who would be less honest or less committed to mutual benefit.
A1.1 These terms may be amended over time
As time goes on, these rules will likely be amended, clarified, and refined by us.
To participate in this program, you must agree to be bound by these rules as they are so amended.
We need the reasonable ability to do this to handle unforeseen circumstances in the future and to best manage the program.
Any such amendments will of course be in the scope of running the affiliate program.
The rules will apply equally at all times to all members of the affiliate program.
A2.0 Section Introduction
You may leave the program at any time and for any reason, and we may terminate your participation in the program at any time and for any reason or not accept you into the program to begin with for any time and for any reason.
A2.1 Either party may decide to terminate this relationship at any time
You may shut down your affiliate account with us at any time and for any reason.
Likewise, we may terminate your participation in the program at any time and for any reason.
If we owe you money under the rules presented here and we decide to terminate your account, you are still entitled to those funds (if the funds owed are above the minimum payment - see the rules pertaining to payments for full details).
If we owe you money and you decide to quit the program, you should submit a request for those funds via the online affiliate console prior to quitting.
No moneys will be paid or owed if your account is terminated for extreme rules violations, such as spamming, fraud, or other exceptional cases.
Determination of such exceptional cases will be at our sole discretion.
A2.2 For the unusual case in which an affiliate owed us money
It should normally be rather unusual for you to owe us money under this program, since for the most part money flows here go from us to you as the result of your affiliate sales.
However, if under some unusual circumstance you owe us money at the time either you quit or you are terminated from the program, that money is still due us and you should make arrangements to pay us.
If it becomes exceptionally difficult to reach you and to obtain what is due through normal effort, we will be entitled to reasonable compensation for the time and costs involved in collection.
A2.3 Our right to terminate the entire affiliate program at any time
As we have the right to terminate any affiliate's participation in this program for any reason, we also have the right to terminate the affiliate program entirely.
A3.1 Access to the Affiliate System
Each member of our affiliate program will have access to our affiliate system, which
is a web-based control panel of sorts where affiliate members can perform various
administrative functions related to their affiliate account, including initiating
payments and seeing current balances.
A3.2 Username and Password
Each member will receive an affiliate username / password to access the online system.
It is the responsibility of the affiliate to keep such information secure. The affiliate
and only the affiliate will be responsible for the results of inappropriate or third
party access to the system or any related system due to password leaks.
A3.3 Availability of online affiliate system
The online affiliate system will normally be available via the web. However, it
may be unavailable at times for technical or other reasons.
A3.4 These terms and conditions available via the online system
The affiliate interface will contain a link to the current copy of the terms and conditions.
A4.1 How affiliates earn commissions
The way that affiliates earn money under this program is by directing others to
goods and services that we have for sale on our website and those others make purchases via our website.
A4.1 Affiliate Percentage Rate
The affiliate commission rate is 15% of the sale price of the downloadable/virtual/electronic
items and 5 to 10% for physical items that are shipped to the user (we set the exact
rate depending on the specifics of each item). It stands to note that at the time
of this writing, this commission rate is very substantially higher than that of
amazon.com or nearly any other legitimate affiliate program that we know of. Additionally,
note that at the time of this writing the vast majority of sales via our website
tend to be for downloadable/virtual/electronic products.
A4.2 You do not handle customer money
Customers will be making purchases directly via our website.
You do not collect money from customers in this affiliate program.
A4.3 Your affiliate ID – what it is and how to use it
Each affiliate will be given a unique ID. Examples of this are "SpringfieldFBO"
and "JohnSmithCFI". The normal way for you to get affiliate credits is for this
ID to be associated with the customer's order at the time of order. This can happen
in a few different ways:
If you are linking to our website from your website, then you can
add your affiliate ID as part of the URL used to link to us. This will automatically
cause our system to show you as the "active" affiliate for that web visit, a fact
that will be shown on screen in a clearly visible way to the user. Furthermore,
the affiliate connection will usually be repeated to the user during the product
If your affiliate activity consists of giving out physical items to
potential customers such as demo CDs, flyers, and so forth, then such items should
have your affiliate ID printed or written on them by either you or us. Upon visiting
our website and especially during the checkout process, customers will be prompted
to enter in this code. It is our pledge to make the places to enter this code both
obvious and numerous. After all, if we had a short term view of this, we'd cynically
hide such affiliate places in an attempt to in effect "steal" commissions from our
affiliates. However, we take a much more long-term view of things which states that
we benefit more if we get more active and good affiliates. We encourage you to visit
our website (and even try a dry run at a product purchase) to see just how clearly
and obviously we encourage customers to enter affiliate IDs if they have them. We
believe that we must surely rank among the most visible and obvious companies for
doing this honestly and openly – if you disagree or feel that we can do more, we
encourage you to contact us and we can discuss this.
After an affiliate code is entered, that affiliate code will persist
(via "cookies") for up to 24 hours. This helps ensure an affiliate sale even if
the user closes his/her browser and comes back a few hours later. Should the user
link or otherwise enter another affiliate code at any point, the later code will
The question might arise "why would a customer bother entering an
affiliate ID by hand?" As you probably know, our business of aviation is in some
ways a highly personal one. People in aviation can and will give you credit because
you and/or your organization mean something to them. In our experience, the vast,
vast majority of people who are clearly with such codes and go on to make a purchase
indeed do properly credit the affiliate.
For specifics of how to use the affiliate program and/or how to order materials
that will help you stir on your affiliate sales, please see the main menu of the
online affiliate system.
A4.4 Retroactive Commissions
We leave open the possibility that a customer may purchase something but forget
to enter your affiliate ID For this case, we have created a "retroactive commission"
request feature in the affiliate control panel. Basically, if you suspect that somebody
has purchased something but has forgotten to properly credit you, then you must
contact that person yourself and obtain their ORDER NUMBER (this begins with a U,
typically). You will need to enter this order number into the retroactive commission
page within 7 days of the placement of the order along with an explanation of why
you feel you are due a retroactive commission. Our staff will review such requests
and then grant or not grant the commission based on the following guidelines:
The idea of retroactive commissions is to provide credit to those who legitimately directed a customer to our site.
It is NOT for cases where for example an affiliate CFI finds out that his student has purchased our products without the CFI's direction or knowledge and now the CFI wants to claim credit on it.
It is furthermore not for any other cases where the affiliate provided
the affiliate ID after the fact or so forth. For example, one can imagine a message
board post fishing for commissions and saying "If you purchased from dauntless in
the last 7 days please send me your order number." Retroactive commission requests
based on such activity will not be honored.
We also reserve the right to limit, or at least highly question retroactive
requests if a given affiliate simply has too many of them. We expect such requests
to be rare exceptions – if a significant portion of your sales necessitate such
retroactive credit requests, we'll have to figure out why this is happening (maybe
discussing with you why your customers are missing this repeatedly and so forth).
A4.5 Non-competition with Dauntless' advertising
Key to the affiliate program is that you (and your advertising and promotion, effectively)
are directly responsible for the sale. If a visitor comes to our website(s) via
a Dauntless advertising link (banner ad, text ad, etc) on Google, Yahoo, certain
aviation sites or other locations, there will be no affiliate credit paid to you
as it can be rightly surmised that the customer arrived as a result of our advertising
efforts independent of the affiliate prorgam. It stands to note that if a customer
arrives at our website as a result of a regular Google (or other web page) link,
this will not under most circumstances cause a "dauntless" affiliate cookie to be
set, however, advertising links will.
A5.1 Taxes/VAT are not counted in commissions paid.
The company that processes orders for us charges customers the appropriate tax or
VAT based on their location and other factors. We (Dauntless) are generally unaware
of the specifics of this as this is a highly technical exercise. For the purposes
of this affiliate program, the key thing to understand is that you will be credited
based on the pre-tax price of the item. For example, if a customer purchases an
item for $30 and pays $4 tax/VAT on this, then your commission will be based on
a purchase price of $30, not $34.
A5.2 Shipping and handling charges are not counted in commissions paid
Some items that we sell are physical items that are shipped to the customer. The
customer typically pays a shipping/handling charge (also known as "postage and packing")
in addition to the item price. In such cases, affiliate commissions will not be
paid on any shipping/handling charges collected from the customer. In some cases
the breakdown between item cost and shipping/handling is not necessarily clear in
our system – in such cases, reasonable shipping/handling charges will be used in
A5.3 At-cost / cost pass-through / charity items are not eligible for commissions
We leave open the possibility that at some point in the future we may provide at-cost
items to users as a service. For example, we have in the past sold-on certain third-party
aviation manuals to our existing software customers at cost as a favor to our customer.
While this is not likely to occur often and has at the time of this writing has
happened maybe twice in the past, if it does in the future, there will be no commissions
paid on such items. We include this possibility largely because we may at some point
for example raise money for charity (such as hypothetical cancer support / cancer
charity items) by offering items at cost.
A5.4 Products not covered by this affiliate program
It is our goal to credit affiliate commissions on most of our products, including
our principal aviation and other products which constitute the bulk of sales via
our website. However, not all of our products and services are necessarily so creditable
to affiliates. For example, some products might not be credited for technical reasons,
and affiliate commissions are not credited for sundry services such as contracted
technical/professional services/consulting, FAA knowledge test signoff services,
and other such, generally relatively minor or infrequently purchased services. If
you feel that a given product has not been correctly considered for credit, please
contact us and we will discuss it. We do not anticipate any significant conflicts
with our affiliates as a result of this rule as most products are indeed covered
under the affiliate program.
A6.0 Section Introduction
You may promote our products only in ways that are both legally and socially acceptable.
Furthermore, as an affiliate you must agree to only promote our products in neutral
or positive ways. As a general rule, if we get complaints about your promotional
activity from others then what you are doing is likely to be at least questionable
and may put you in violation of the program's rules.
You MAY advertise our products via email. However, you may not do so via unsolicited
commercial email (SPAM). It is not our intention to define spam here precisely -
spam tends to be more something that "you know it when you see it." If
you have a list of your existing aviation users in your organization or client list
for example, an email to them which encourages them to purchase our software is
certainly reasonable. However, blindly sending out solicitations to ten million
people using a list of purchased email addresses certainly is not. We will not tolerate
spamming and will cancel any and all affiliate payments and payments due to those
who spam. Please note, by "spam" here we refer not only to email spam,
but all sorts of electronic variations, including message board/forum spam and the like.
We may provide to our affiliates brochures, pamphlets, and other materials which
may be used to promote our products. The intention is that such material be given
directly to interested parties and/or distributed in a socially and environmentally
responsible way. For example, if we receive word from some flight school that somebody
has dumped affiliate material / pamphlets all over their premises without their
permission and in an untidy and irresponsible way, we will treat this just like
spam. You will not receive affiliate payments of any sort as a result of such actions.
Generally, an affiliate who acts reasonably and asks permission where appropriate
will have little problems.
A6.3 Tone of Promotion
Our products must be promoted in a generally positive light, or at least a neutral
one. Again, it's hard to define exactly the rules here, but in general we demand
that our affiliates treat our brand, logo, and related matters respectfully.
A6.4 Adult and Objectionable material
For the most part, we aim to be selective with our affiliate program and to offer
it to parties that show a legitimate connection to our products. However, we must
generally insist that our products be displayed only in a "family friendly
way" in order to appeal to all of our users. This means, for example, that
promotion of our products should not occur in conjunction with adult or otherwise
largely seen to be questionable or highly controversial material. This is not to
say that we discourage promotion by groups with particular political or other causes.
The general rule here is "if respected companies such as Microsoft and Coca-Cola
would consider advertising with such parties / in such places, then it's ok with
A7.0 Section Introduction
Historically, Dauntless has enjoyed very low levels of credit card / purchase fraud.
Our internal fraud rate has typically fallen well below 0.1% of our total customers,
and we hope that this affiliate program will not significantly change this. However,
we understand that opening up an affiliate program such as this might open us up
to fraud from certain affiliates, either because of the affiliate himself/herself
or because of particular customers that the affiliate brings in. Clearly, minimizing
fraud is in the interest of our company.
Fraud against our company typically happens in three ways, which we will call "major",
"minor", and "accidental" for the purposes of this document.
A7.1 "Major Fraud" defined
"Major fraud" occurs when, for example, a stolen credit card is used to
purchase our software. Since our software is typically delivered immediately to
the end-user customer, this can mean that the fraudster immediately unlocks the
software and then the money credited to us from his purchase is withdrawn at a later
date when the legitimate cardholder files a complaint with his/her card company.
The company that handles credit card orders for us has very extensive security features
in place to minimize this sort of activity and our software further has internal
means to identify, report, and possibly take action against fraudsters, but even
so occasional instances of such fraud are not out of the question.
A7.2 "Minor Fraud" defined
"Minor fraud" (the qualifier "minor" here does not here refer to the seriousness
of the fraud - both types are equally serious) refers to the situation when an otherwise
legitimate customer attempts to play games with their credit card chargeback mechanism
to commit fraud on us. A typical example is this: user X decides that he wants to
be a pilot, so he finds our site and sees our software. He installs it on his PC,
decides he likes it, and so he purchases it. A few months later, it seems his aviation
ambitions haven't quite led to anything concrete and so what he does is call up
his credit card, and fraudulently declares that our company has not delivered what
it promised. As credit card companies tend to do, the company immediately issues
a chargeback, and the unscrupulous customer feels that he is shielded by the fact
that we won't bother to pursue such a small amount. Occasionally, such unscrupulous
customers point to some imagined or minor fault in our products to try to justify
their claim. Such actions are entirely dishonest and contrary to cardholder agreements,
which almost all do not allow for the chargeback mechanism to be used in cases where
the vendor delivers exactly what was promised as we do - a try before you buy, non-refundable
products. In such cases, we again activate the internal anti-fraud mechanisms in
our software and contact the fraudster's bank and, where seems appropriate, employer,
and FAA/other agencies as necessary. Such dishonest people raise the cost of credit
and products for us all, but, fortunately they too are a bottom-feeding minority.
We generally do go to the trouble to report the issue to their banks because banks
eventually "black ball" such people after sufficient reports, though we
are not always able to recover our payment.
A7.3 "Accidental Fraud" defined
Lastly, there is a third type of fraud, which is not really international fraud,
so let's call it "accidental fraud." This happens when for example Ms.
Y purchases the software online using her credit card. In the Y family, Mr. Y pays
the credit card bills. He does not recognize the SWREG/Dauntless entry on the credit
card bill, and, rather than take reasonable steps to sort the problem, he immediately
calls the bank and gets a chargeback. In form, this is very similar to "minor
fraud" though the intention of the person is different different. Often, we
can clear up such cases simply by contacting the purchaser and going through a lengthy
series of steps to re-charge their card. Occasionally, we are unsuccessful at recovery
for a number of reasons, but more often than not honest people make mistakes and
work with us to rectify them.
A7.4 What happens when fraud occurs?
In the case of major fraud, minor fraud, and unrecovered accidental fraud, the results
are the same: we do not get paid for our products / services. As a result, we cannot
offer commissions on such sales—that is, if we do not get paid, then we naturally
cannot (and will not) pay the affiliate for this transaction. The other reality
is that it often takes many months for such fraud to reveal itself to us by the
time the whole process is complete. Therefore, by default all affiliate commissions
are delayed by default for four months (this basically ensures that we are covered
to the end of a given credit card cycle plus 90 days) before any commission is payable
to an affiliate. If an affiliate has a large fraud rate or we have otherwise reason
to suspect that many of the orders may indeed down the line prove to be fraudulent
(such as because of addresses or IP addresses of orders resolving to traditionally
fraud-prone areas), we reserve the right to delay payment for a reasonable time
to ensure that the orders are not fraudulent. Conversely, if we have a long history
of good relationship with a given affiliate, we may at our discretion reduce the
default period to as low as (but not less than) two months. This policy is in line
with that of many affiliate sites.
A7.5 Software Piracy
Another problem that we face regularly is that of software piracy (copyright infringement,
software license violation, etc). Fortunately, most of our users are honest people
who show their appreciation for our good, reasonably priced products by adhering
to the terms of license that we offer. However, unfortunately, a certain percentage
are not. Our systems have methods to detect and deter software piracy and we can
and will de-activate software license that have been violated and in extreme situations
we reserve the right of legal and civil action against infringers.
It is unreasonable for affiliates to somehow know whether their customers are going
to engage in software piracy if the customer is basically unknown to them. However,
we expect that some affiliates will be using this affiliate program to sell to an
internal audience, such as an instructor at a flight school selling to his/her students.
In such cases, if there are acts of software piracy that the affiliate could reasonably
be expected to be cognizant of or could be expected to prevent through normal monitoring,
then the Dauntless may apply the following remedies: 1. Cancel all affiliate payments
for the affected license(s). 2. Charge the cost of the pirated software against
any positive balance in the affiliate has. 3. Use all other means at our disposal
to recover the full balance
A8.1 Minimum payout
A key point of this program is that we want to establish an ongoing and mutually
profitable relationship with quality affiliates. It is not fundamentally desirable
for either us or the affiliates who do work with us consistently or loyally for
us to pay commissions to people who do not engage in a long-term relationship with
us or who try to use membership in the affiliate program in an attempt to effectively
get a discount on a small personal purchase. Because of this, the program has a
minimum payout level of USD $50. At a 17.5% commission rate, $50 in commissions
results from only $285.72 of sales, which at the time of this writing is equivalent
to the sale price of approximately 8 or 9 of our common FAA written test preparation
software titles. Such a sales figure, we believe, is easily within the reach of
even a part-time flight instructor who makes a conscientious effort to let his/or
her students know about our materials but also high enough to weed out uncommitted
The minimum payout figure means that if you as an affiliate have a balance payable
of less than this figure then this money will not be paid to you until and only
if your balance payable grows to a figure greater to or equal to this minimum payout
figure. Furthermore, if your account becomes dormant, you will forfeit any affiliate
balance that may have accumulated in your account (see below).
A8.2 Initiating a Payment
When your current and creditable balance is at or above the minimum payment threshold,
you may initiate a payment to yourself. To do this, log in to the affiliate control
panel, locate the payments section, and initiate a payment request. Payment requests
are handled manually by our staff – if they see a request, they will act upon it
as appropriate. Occasionally, it may take up to several days for your request to
be acted upon – it's not necessarily automated and this depends mostly on the work
/ office schedule of the person handling this. If there is a significant delay,
contact us via our helpdesk ask.
We will pay you in one of the following ways:
PayPal. For relatively small amounts, you will typically be paid via PayPal.
PayPal accounts are free at PayPal.com, though you are responsible for any fees associated with receiving money that some PayPal accounts charge.
Usually this fee is nominal and often it is zero.
Check/cheque. In some cases, we may write you a check in USD. In some
cases there may be a charge for this. We have yet to issue checks for this at the
time of this writing, so we'll see.
Credit towards a Dauntless Product. You can use your accumulated credit
for purchase of Dauntless Aviation products at a 50% discount. The key here is that
the dauntless product(s) so purchased must be for your OWN use only – that is that
they must be registered to the same individual who is the affiliate program member.
Please contact us via our helpdesk if you are interested in such a deal, and specify
exactly which product you want.
Other methods – typically these need to be arranged in advance.
Please contact us via our helpdesk if this applies to you.
Payment methods are at our discretion. We tend to try to pay affiliates with PayPal,
as this makes the paper trail easier. However, if you become a major affiliate and
the sums become larger, other methods may be considered.
A8.3 Dormant Accounts
Accounts which have had no affiliate sales credited to them for a period of 547
days (approximately 18 months) will automatically become dormant. Any balances in
dormant accounts will be forfeited to Dauntless at the end of the day 547 days from
the last sale made. We primarily believe that dormancy will apply to effectively
inactive accounts with little or no balance (that is, unsuccessful or uncommitted
affiliates). However, the dormancy rules apply equally to all affiliates no matter
what their balance – therefore, if you have a claimable balance and anticipate a
long period of dormancy, we encourage you to claim this so that you will be paid
for your efforts.
A8.4 Seeing your sales and balances
Affiliates can see what sales have been credited to their affiliate account through
their affiliate control panel. The specific details of the customer(s) involved
will be obscured to protect customer privacy, but, in general, you will be able
to see details such as which product was purchased, for how much, and what your
corresponding affiliate commission for that sale will nominally be.
Additionally, there will be a "status" field which indicates the status of the sale:
Status "Credited" means that a purchase was made, the required
fraud-prevention waiting time (see the rule on "Fraud" for more details)
has passed, and therefore the amount for this sale has been added to your "Affiliate
Sales Credit" balance.
Status "Scheduled to be Credited on (date)" means that a
purchase was made, but the funds for the purchase have not yet been added to your
"Affiliate Sales Credit" because it is still in the required fraud-prevention
waiting period. Should fraud be detected, these funds will of course never be added
to your affiliate sales credit (see the rule on "Fraud" for more details).
"Retroactive Credit Request Pending" means that you made a request
for a retroactive credit but this request has not yet been approved or denied by
Status "No Credit" indicates that the order is not credited
to your affiliate sales credit and is not scheduled to be credited to your affiliate
sales credit. Reasons for an order to have such a status are varied and may include
for example cases of credit card / purchase fraud, substantive failure of the user
to live up to the terms of license (other user fraud or abuse), violation of the
affiliate program rules when the order was placed (including spamming and other
abuses) or other reasons as outlined in this document.
Status "No Credit – Retroactive Credit Request Denied" means that
your retroactive credit request was turned down by our administrators. If your request
were accepted, it would be listed simply as "Credited."
All amounts in our system are in US dollars. All of our products are denominated
in US dollars. This includes our Canadian, European, Australian, and other products,
even if there also happens to be a price listed in a non-USD currency on our website.
Everything is in US dollars, including payment to you. If we pay you, it will be
in US dollars and you will be responsible for any and all fees associated with conversion
of the funds from US dollars to your local currency if you so choose.
If as the result of your participation in this program you are paid for your commissions,
you are responsible for paying any all taxes on such income as required by law where
you are located. We do not pay taxes for you and do not normally provide tax documentation
for your records - you are welcome to print out screenshots from our online affiliate
system for such purposes as necessary. Furthermore, we are not tax advisors and
cannot advise on tax issues relating to participation in this program. The only
exception to this might be in the future if we are dealing with a particularly large
/ successful affiliate and the amount of money involved is substantial, then we
will make reasonable accommodation.
This affiliate program is intended to be a highly automated system. It is managed
by Dauntless and we intend to run it fairly and openly. It would be too much disruption
to our operations to rely on external mediation / arbitration should conflict arise
with our affiliates. Therefore, we insist that WE HAVE THE FINAL WORD IN ALL CONFLICTS
AND NEGOTIATIONS, AND NO APPEAL IN ANY FORUM OR ANY JURISDICTION WHATSOEVER IS POSSIBLE.
We will endeavor to be fair and reasonable, but we must insist on the final word.
If you are unable to accept this condition, please do not join or participate in
this program. Please understand that this is not us trying to be dictatorial - it
is more our trying to run a smooth operation without unnecessary distraction.
We're committed to helping you out and answering your questions as necessary.
If you are unable to find what you need via this interface or have questions or suggestions
for us, you can reach us via our helpdesk, which is available online at www.dauntless-soft.com/helpdesk.
The portal for affiliates to get support is the helpdesk.
This reseller program is designed you and us by essentially a standard manufacturer-retailer arrangement. In short, we produce goods, sell them on to you
in bulk and/oor at a discount price, and then you sell them to end-user and other customers at prices at or around the suggested retail price.
As this arrangement is a bit more straightfoward than that of our affiliate prorgam, the list of terms and conditions is arguably a bit shorter than
that of the affiliate program, but you should read it nevertheless, as all reseller transactions are bound by the terms and conditions presented herein.
R1.1 These terms may be amended over time
As time goes on, these rules will likely be amended, clarified, and refined by us.
To participate in this program, you must agree to be bound by these rules as they are so amended.
We need the reasonable ability to do this to handle unforeseen circumstances in the future and to best manage the program.
Any such amendments will of course be in the scope of running the reseller program.
The rules will apply equally at all times to all members of the reseller program.
R2.1 How to Purchase Products for Resale
You can purchase products for resale through our affiliate/resller/partner portal (see for a further description, see the relevant section in the "Affiliate" part above).
This is a highly automated system, which allows for efficiencies that allow us to keep prices low for you. The price you will pay for products will depend on the type
and quantity of products purchased and also your standing as a reseller with us - loyal and active reseller sthose who have purchased much from us in the past may be eligible for special offers and
discounts. In general, the discount that resellers get from suggested retail price / regular retail price (SRP/RRP) is substantially greater than that which affiliates earn in commission. However,
the tradeoff is that resellers are expected to pay for their stock "up front." Under normal circumstances, payment for products is expected immediately. We do not normally offer credit or delayed
invoicing facilities due to the fact that our products are relatively inexpensive, and the costs and hassless associated with such delayed billing are prohibitive. That said, special allowance on this
front may be made in some cases for very high volume wholesalers. In general, however, it's a simple matter of "select what you want, pay for it, and we will ship it to you so that you can sell it to
R2.1 When will your products arrive?
Under normal circumstances, your products should arrive within a few days (USA customers) or a few weeks (International) of purchase. We will strive to inform you of any delays or backorders as soon as we can if
they should occur. If you require expidited products, please contact us before ordering to enquire.