Question / Issue:
For questions such as:
- I did not receive my unlock code
- I lost my unlock code
- My unlock code doesn't seem to work.
- I changed my email address
and so forth...
Solution:
First and foremost, check out our Unlock Problems Help Wizard. It really works well and can provide fast, accurate help for you. It even has links to our automated activation keycode recovery mechanism.
If you haven't already, make sure you give the
Unlock Problems Help Wizard a try. If you've 100% sure you've tried this, continue below for additional help.
you seem to be scrolling down. You have tried the wizard above first, right?
First, you have tried the Unlock Problems Help Wizard already, right?
Otherwise, if you have already unlocked the softare, try our LOST KEYCODE RECOVERY TOOL. If this doesn't work for you,
- If you ordered via our website (and not from a third party) the SECURE SWReg registration code recovery page at www.CardQuery.com may help you. this can also help if you changed your email address.
- If you ordered our product from a different vendor, please contact that vendor.
Email
address changed? You should still be able to recover your code through
the above links if you have the numbers of the credit card that you used to place
the order.
However, if you've
tried the above and are unable to, for whatever reason, recover your code by the various automated tools, please submit a helpdesk ticket and we'll be happy to look in to the
problem.
It would help
us out tremendously if in your ticket you included evidence of purchase such as
any order numbers you may have had, your name and email at the time of order,
and so forth.
Please do try
the automated systems--they works quite well and save us mutual time and effort.
Please record your code in safe, off-line place
Once you recover your unlock code, please take a moment to make a note of it in a SAFE, OFF-LINE PLACE.
If you just save it on the computer you're using and the computer crashes or you end up reinstalling your operation system, you're back to square one. After you get your unlock code, please take a minute to put it somewhere safe in order to save you time and aggravation in the future. Thank you!
Did you purchase your software directly from us?
The following section will only apply to you if you purchased your software via our (this) website - that is, from Dauntless Software via the SWReg company that handles order processing for us.
If you purchased our software from another website or reseller of our software, your first point of contact should be that site or reseller. As they, not us, have the details of your order, they a generally responsible for your unlock code and should be able to retrieve your code for you in the quickest and easiest way
That said, if you're tried contacting the other website / reseller and are having no luck, please do contact is via the helpdesk and we'll try our best to sort things out for you. However, it is always best if you contact your original point of sale first.
After you place an order
with our online system, you get an emailed receipt. Inside this receipt should
be your registration / unlock code. It will be on a line that looks like this:
OR
- The email will
come from "SWreg Orders" or something similar. Your keycode will
look like a bunch of letters and numbers, such as X-XXX-XXXX-XXXX-XXX.
- If the e-mail
didn't arrive yet: Usually, the email is fairly immediate, but occasionally
due to Internet issues it may take up to a few hours. If the e-Mail does not
arrive in a few moments, changes are high that either you just missed it in
your inbox or that you entered your eMail address incorrectly.
- If you've waited
long enough and it still didn't arrive, it's probably because you entered
your email address incorrectly when placing the order. If this is the case,
please go to the secure SWReg registration code recovery page at www.cardquery.com
and follow the directions there.
- If you've gotten
a receipt email, but there is no registration code inside: First, please look
thoroughly through the receipt email. It most cases, people just overlook
their code (it's written as Keycode: (keycode) as in the box above or as Serial Number: (keycode)). If you're
sure it's not there, please contact
us via the online helpdesk with a note containing your order number and
other pertinent information.
First of all,
sorry to hear you're having problems!
- If you got
an 'unlock success' or similar message but the software doesn't seem to be
unlocked, try exiting and then reentering the software. This simple act often
does the trick.
- Check to make
sure you're not confusing the letters I and O with the numbers 1 and 0 and
so forth. Cut (Control-C) and Paste (Control-V) the code from your e-mail,
if possible.
- Some but not all GroundSchool FAA written test codes begin with the
letter I, but none begin with the number 1.
- Some but not all RideReady FAA oral exam prep test codes begin with
the letter O, but none begin with the number 0.
- Check the helpdesk
FAQ for the specific product you are trying to unlock. Specific unlock issues
relating to your product may be listed there.
- Of note,
a small percentage of PilotMorse keys have not worked. In the unlikely case
that you get one of those bad PilotMorse keys, We'll be happy to issue you
a replacement.
- If that still
doesn't work, please submit
a help ticket on this issue. We'll be happy to look into this and issue
you a replacement code if necessary.
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