Are you trying to recover a previous Dauntless purchase, bulk-license order, site license, or activation information?
For an increasing number of individual, bulk, and business purchases, the best place to start is our customer portal:
www.dauntless-soft.com/portal
The portal is connected to many, although not yet all, of our purchase-recovery systems. Access is protected using two-factor authentication and is based on the email address associated with your purchase or account.
Please try the portal first.
If it finds your purchase, it may be the quickest way to recover licenses, activation information, or access to your bulk-purchase fulfillment portal.
If the customer portal does not find what you need, please try the following:
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For purchases made after November 2024:
Visit the FastSpring Customer Support Portal.
Once there, look for an option such as Licenses, Subscriptions, Purchases, or similar wording.
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For purchases made before November 2024:
Recovery can be a little more difficult because our previous merchant provider has taken some older purchase-recovery systems offline.
A very good first step is to search your old email carefully for the original order confirmation or receipt. If you still cannot locate the information, please contact us and we will do our best to help.
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Try our Lost Code system:
www.dauntless-soft.com/LostCode
This system was originally designed for regular individual purchases, but it can also recover some bulk and site-license purchases.
What happens after your purchase is found?
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Site License: You should be able to recover the activation key or keys associated with your valid and active site license.
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Bulk Licenses: You may be given a special web address that provides access to your Bulk License Customer Portal / Fulfillment Portal.
Please keep any bulk fulfillment-portal link private.
This is a secure, unique link associated with your order or account and may provide access to your purchased licenses and fulfillment information. Treat it much like a password or other account-access credential.
From the fulfillment portal, you can normally view and manage your bulk-purchase licenses and related order information.
Recommended order to try:
- Start with the Dauntless Customer Portal.
- For newer orders, try FastSpring Customer Support.
- Try the Dauntless Lost Code system.
- For older purchases that still cannot be found, search your original email records and then contact us if necessary.
