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Important Message

Customer notice:

As many of you know, we and many similar companies have been affected by the issues with a large merchant services provider.

We are now finalizing our work on getting new merchant services provider. Fingers crossed if it goes well, we will be up and running at least for our most popular products within a few days (maybe the 3rd week of Nov).

Meanwhile, as a special offer, if you must have the PC software NOW, please do the following steps:

  1. Buy EXACTLY the same product from the the iOS, Mac, or Google Play app stores.
  2. Make a note of
    1. Your order number at that store
    2. Your email address that you purchased with there and
    3. EXACTLY - please be very specific - which product(s) you purchased and ...
  3. Write a message to our online helpdesk with A, B, and C.
We will then issue you a complimentary PC code for the same product(s).

Terms:

  1. This offer only valid until our PC sales are back up at our own page. When it's gone it's gone.
  2. The person using the PC software MUST be the same as the person using the iOS/Mac/Android app. Unauthorized 'sharing' is not cool.
  3. Offer subject to withdrawal or modification without notice.
Thank you for your understanding.




Dauntless Helpdesk
Helpdesk Home | Submit Issue | Knowledgebase | Search | Your Issues | Keycode/Login Help | Update Your Info

FAQ > GroundSchool FAA Test Prep Audio
Issue with a specific GroundSchool Audio clip/question

If you experience such problems, please do the following:

First, make sure that you have used the update feature to update your audio. The issue you are having may have been addressed already!

If you're sure you have up to date audio content and the problem still persists ...

  1. Make a note of the numeric question IDs that are experiencing the problem.
  2. Log in to your GroundSchool Audio account using your email address and unlock / access key.
  3. Click on the 'problem reporting' link which appears near the bottom of most pages there.

You can alternatively go into our app that you are using to study, find the exact question, and click on the "report an issue with this question" button in the explanation pane.

Either of the above actions will ensure that your report goes directly to our editorial team.

Respectfully, we ask that you do not submit such reports to this helpdesk, as this helpdesk goes to our technical, not editorial team.