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Important Message

Customer notice:

As many of you know, we and many similar companies have been affected by the issues with a large merchant services provider.

We are now finalizing our work on getting new merchant services provider. Fingers crossed if it goes well, we will be up and running at least for our most popular products within a few days (maybe the 3rd week of Nov).

Meanwhile, as a special offer, if you must have the PC software NOW, please do the following steps:

  1. Buy EXACTLY the same product from the the iOS, Mac, or Google Play app stores.
  2. Make a note of
    1. Your order number at that store
    2. Your email address that you purchased with there and
    3. EXACTLY - please be very specific - which product(s) you purchased and ...
  3. Write a message to our online helpdesk with A, B, and C.
We will then issue you a complimentary PC code for the same product(s).

Terms:

  1. This offer only valid until our PC sales are back up at our own page. When it's gone it's gone.
  2. The person using the PC software MUST be the same as the person using the iOS/Mac/Android app. Unauthorized 'sharing' is not cool.
  3. Offer subject to withdrawal or modification without notice.
Thank you for your understanding.




Dauntless Helpdesk
Helpdesk Home | Submit Issue | Knowledgebase | Search | Your Issues | Keycode/Login Help | Update Your Info

FAQ > Name That Plane
Update doesn't work

In some cases, it may be that our server is temporarily unavailable for technical reasons. If you suspect this, please wait a bit and try again.

However, in most cases, the problem stems from security settings on your PC. Specifically, you have not given this program permission to use the Internet. You need to go into your firewall / security settings to allow this. This problem is particularly acute for people who have newer PCs / operating systems. The FAQ document at our helpdesk may be provide some guidance for this, but in general because there are so many possible security programs out there, we canft know each one, so you may have to figure this out by yourself.

Note: searching in this helpdesk under 'vista' may help you find some solutions to your security settings issue.