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Important Message

Customer notice:

As many of you know, we and many similar companies have been affected by the issues with a large merchant services provider.

We are now finalizing our work on getting new merchant services provider. Fingers crossed if it goes well, we will be up and running at least for our most popular products within a few days (maybe the 3rd week of Nov).

Meanwhile, as a special offer, if you must have the PC software NOW, please do the following steps:

  1. Buy EXACTLY the same product from the the iOS, Mac, or Google Play app stores.
  2. Make a note of
    1. Your order number at that store
    2. Your email address that you purchased with there and
    3. EXACTLY - please be very specific - which product(s) you purchased and ...
  3. Write a message to our online helpdesk with A, B, and C.
We will then issue you a complimentary PC code for the same product(s).

Terms:

  1. This offer only valid until our PC sales are back up at our own page. When it's gone it's gone.
  2. The person using the PC software MUST be the same as the person using the iOS/Mac/Android app. Unauthorized 'sharing' is not cool.
  3. Offer subject to withdrawal or modification without notice.
Thank you for your understanding.




Dauntless Helpdesk
Helpdesk Home | Submit Issue | Knowledgebase | Search | Your Issues | Keycode/Login Help | Update Your Info

FAQ > Name That Plane
Certificate Printing / Viewing

After you successfully complete the Captain's Challenge, you are given the opportunity in the 'question review' screen to view/print your completion certificate. This requires Adobe Acrobat reader or a similar program to be installed on your PC that can read .PDF files.

Adobe Acrobat Reader can be downloaded free (search for it on google) and is installed on most people's PCs.

If the view/print process did not work for you, then you can in many cases still recover the .pdf file that is your certificate.

Look in the folder on your PC where you have Name That Plane installed. For example, it may be c:\program files\namethatplane\. There, you should see a .PDF file corresponding to your certificate. It will be named CERTIFICATE_JOHN_SMITH.pdf (if your name is John Smith, of course). You can view this normally.

If this file is not there, then either:

  • You didn't actually pass the Captain's Challenge
  • Your PC does not have the right permissions set, and so the certificate could not be output. Please look under 'vista' in this helpdek to find out more about setting your system permissions properly. Unfortunately, if this is the case you will need to take the Captain's Challenge again. That said, this is an unlikely scenario, as you are unlikely to have gotten this far in the program with your permissions set wrong.