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Important Message

Customer notice:

As many of you know, we and many similar companies have been affected by the issues with a large merchant services provider.

We are now finalizing our work on getting new merchant services provider. Fingers crossed if it goes well, we will be up and running at least for our most popular products within a few days (maybe the 3rd week of Nov).

Meanwhile, as a special offer, if you must have the PC software NOW, please do the following steps:

  1. Buy EXACTLY the same product from the the iOS, Mac, or Google Play app stores.
  2. Make a note of
    1. Your order number at that store
    2. Your email address that you purchased with there and
    3. EXACTLY - please be very specific - which product(s) you purchased and ...
  3. Write a message to our online helpdesk with A, B, and C.
We will then issue you a complimentary PC code for the same product(s).

Terms:

  1. This offer only valid until our PC sales are back up at our own page. When it's gone it's gone.
  2. The person using the PC software MUST be the same as the person using the iOS/Mac/Android app. Unauthorized 'sharing' is not cool.
  3. Offer subject to withdrawal or modification without notice.
Thank you for your understanding.




Dauntless Helpdesk
Helpdesk Home | Submit Issue | Knowledgebase | Search | Your Issues | Keycode/Login Help | Update Your Info

FAQ > SimPlates
When I try to view a plate, nothing happens or I get a 'white window.'

First, try uninstalling SimPlates, rebooting your device, and then re-downloading and re-installing Simplates from www.SimPlates.com. Please make sure you also have all the latest updates for your PC or device.
  1. Update your version of Adobe Acrobat reader to the latest available. Please don't just assume you have the latest - really do get the latest from Adobe and be sure.
  2. Update the SimPlates client program to the latest available. Go to help/about and make sure that both the program and the database are up to date.
  3. If nothing of above helps then go to help/about and try to turn "External PDF viewer" option ON (checked). Some systems, due to corrupted Adobe Reader install(or other PDF viewer vendor), are unable to open all of the plates in internal SimPlates viewer. This option can help if you have issues with opening plates inside of SimPlates X Ultra.
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Common Fixes to most SimPlates issues