You can recover or update your Safelog password by going to www.SafelogWeb.com and clicking the password reminder link (near the login info box there. You can also get a link to reset your Safelog password via this lost code wizard: if you do, be sure to look through that email carefully as that email may contain quite a bit of information, especially if you have several products with us. Finally, if you're 100% sure your username and pw are correct and it's still not logging in or syncing, it's either a temporary issue with our systems (unlikely, but not impossible) or, more likely you have some security issue on your browser or device or your ISP is having DNS or other issues. First, try logging in again, this time with your browser in a new Incognito/Private Browsing window. If that doesn't solve it, try experimenting with your security settings (VPN? Firewall? Allow Cookies?), clearing cookies/cache, rebooting your device, making sure your device's operating system is up to date, trying another internet connection, try another browser, etc. Click here for more detailed help with Safelog login or sync issues.