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Important Message

Customer notice:

As many of you know, we and many similar companies have been affected by the issues with a large merchant services provider.

We are now finalizing our work on getting new merchant services provider. Fingers crossed if it goes well, we will be up and running at least for our most popular products within a few days (maybe the 3rd week of Nov).

Meanwhile, as a special offer, if you must have the PC software NOW, please do the following steps:

  1. Buy EXACTLY the same product from the the iOS, Mac, or Google Play app stores.
  2. Make a note of
    1. Your order number at that store
    2. Your email address that you purchased with there and
    3. EXACTLY - please be very specific - which product(s) you purchased and ...
  3. Write a message to our online helpdesk with A, B, and C.
We will then issue you a complimentary PC code for the same product(s).

Terms:

  1. This offer only valid until our PC sales are back up at our own page. When it's gone it's gone.
  2. The person using the PC software MUST be the same as the person using the iOS/Mac/Android app. Unauthorized 'sharing' is not cool.
  3. Offer subject to withdrawal or modification without notice.
Thank you for your understanding.




Dauntless Helpdesk
Helpdesk Home | Submit Issue | Knowledgebase | Search | Your Issues | Keycode/Login Help | Update Your Info

FAQ > Five by Five FCC Exam Prep
How to Upgrade Five by Five to the latest version

There is no automatic update functionality within Five by Five. If/when a new version comes out, therefore, what you need to do is to simply download and install the newer version from our website. While strictly speaking it is not necessary to uninstall the old software before installing an updated version, the following is a good general outline of the steps to take.
  1. Exit Five by Five, if you have it running.
  2. Click on Start, Settings, then Control Panel. Find the Add/Remove Programs applet and use it to COMPLETELY REMOVE Five by Five from your system.
  3. Reboot your PC.
  4. Visit our website, www.HamExam.com.
  5. Find the download link for the Five by Five software. Click on it - the latest available version of the software will be available there. Download the software, install it on your PC.
  6. There! the latest and greatest version is now installed.
Registered Users: In some cases, after re-installation, the software may ask you again to unlock the software. You can do this using the same unlock code and information that you used the first time around. Your old unlock code will still be valid (unless it has been explicitly suspended for a terms of use violation or some other abnormality - this does not apply to most users).