Dauntless Aviation
FAA Written Test Prep
Checkride Oral Exam Prep
Pilot eLogbook System
Aircraft Systems Reviews
EASA Theory Exam Prep
China ATPL Theory Prep
UK PPL/IMC Theory Prep
Transport Canada Theory Exam Prep
Aircraft Recognition Tutor
SimPlates IFR Plates
FAR/AIM Reference
All Software and Apps
Aviation Freebies
Free Aircraft Checklists
Products by Platform
SBD Dauntless
Affiliates and Resellers
Europe/Worldwide FAA CFI Services

Dauntless Helpdesk
Helpdesk Home | Submit Issue | Knowledgebase | Search | Your Issues | Keycode Help | Update Your Info

 Knowledgebase > SimPlates
Simplates X Ultra crashes ( hangs or blank page) on selecting a plate to view

This is a known issue, unfortunately. Please go to Help/About view by clicking the corresponding button from main menu and make sure the "External PDF viewer" option is set to checked. This solves all problems with plates viewing. On small number of systems (either Windows 7/ XP/ Vista), due to issues with Adobe Reader install (or PDF viewer software from other vendors) and corrupted install of VC++ redistributables from Microsoft that are necessary to run the application, internal PDF viewer of Simplates gets in conflict with the system PDF plugin. The issue can be solved with fresh reinstall of Windows. However, we understand that this is an overkill for most users. So we came up with this solution. Due to the fact that this is happening on a small percent of machines, the option is not set to On (checked) by default, as the internal viewer option is preferred to us, so in case of reinstall - you may have to double check if "External PDF viewer" is set to On. Of course, this is very important anyway - please make sure that you have the latest version of Simplates X Ultra and Adobe Reader installed in your system.

Lost / Not Working / Never Received Unlock code.
Getting an 'Error 75'?
How does this online help desk system work?
GroundSchool FAA Knowledge Test Prep
GroundSchool Canada Theory Exam Prep
GroundSchool EASA ATPL / CPL / IR
GroundSchool Audio
RideReady FAA Checkride Oral Exam Prep
Safelog Pilot Logbook
Name That Plane
Five by Five FCC Exam Prep

Support via Telephone?

We provide customer and technical support via this online helpdesk. This allows you to receive prompt (sometimes instant), efficient help from either our automated response system and/or the exact person who can best assist you. As a plus, such a system ensures that a detailed written record of the conversation is available for you which can be extremely helpful when asking for and receiving technical help.

While the vast, vast majority of our visitors understand and appreciate this industry-standard system, to some of you such an online helpdesk may nevertheless be a new concept. If so, please click here to learn more about why we do things this way. Thank you for your understanding!.