An update to our Safelog for Mac app which will add compatibility with Apple's new "Sierra" OS update is complete and is now undergoing review by Apple. Once the review is complete, it will be available for all users.
Question / Issue:
Help! I was given a PilotMorse key and it doesn't seem to work.
First, make sure that you have the right key. PilotMorse keys look like this:
Where each X above is a letter or number. So, if you bought the Five by Five / PilotMorse combo, only the part after "PilotMorse: " in your keycode list is the actual PilotMorse keycode.
Next, check to make sure that you are not confusing the letters I and O with the numbers 1 and 0 and so forth. If you cut and paste your code right from the email, this is best.
Lastly, we have come to learn that a small percentage of PilotMorse keycodes that our system is generating are faulty. Sorry about that! There is, alas, no easy way for us to fix this now. If you suspect that yours is faulty, please submit a ticket using this helpdesk system and we will issue a new code to you.
Of course, we will record that both codes have been issued to you in our internal recordkeeping.
We provide customer and technical support via this online helpdesk. This allows you to receive prompt
(sometimes instant), efficient help from either our automated response system and/or the exact person who can best assist
you. As a plus, such a system ensures that a detailed written record of the conversation is available for you
which can be extremely helpful when asking for and receiving technical help.
While the vast, vast majority of our visitors understand and appreciate this industry-standard system, to some of you
such an online helpdesk may nevertheless be a new concept. If so, please click here
to learn more about why we do things this way. Thank you for your understanding!.